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Scope
  1. Help
  2. Never miss my topics

I am no longer receiving Dixit emails

  • Verified on
  • Scope France and Europe

If no alert arrives any more, check your junk folder and your email filter first, before you touch your alert settings.

My preferences

Tell an alert problem apart from an email problem.

In detail

  1. Look in your junk folder. Then ask your IT department to allow the sender. It is cause number one, in particular after a change of spam filter on the client side.
  2. Check your address. Open Preferences: it is shown under the page title, with your organisation. A work address that has changed form, for example after a merger, cuts everything off without warning.
  3. Check the rhythm. A weekly alert only goes out once a week. That is not a fault, it is a setting.
  4. Write to us. We can see on our side whether the sends are going out and whether your server accepts them.