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My assistant connects to Dixit but finds nothing: what should I do?
Email support@dixitplatform.com with the address of your Dixit account: we check your account’s access to the connector.
The connection succeeds, but no data comes back.
In detail
Connector access comes with the Pro plan. If your assistant signs you in with your Dixit account without any trouble but none of its requests go through, your account’s access needs checking on our side.
The signs
- Claude or ChatGPT shows the Dixit connector as connected.
- A simple question, such as “Which alerts have I configured in Dixit?”, returns no data, or returns an error.
What to do
- Email support@dixitplatform.com with the email address of your Dixit account and the assistant you use.
- Ask your test question again once you have our reply. If it still gets no answer, disconnect and reconnect the Dixit connector in your assistant.
In a team
Access is checked person by person. In a Claude Team or Enterprise space, or in a ChatGPT workspace, a member can see this symptom while the connector works for their colleagues. Tell us about all the members concerned in one go.